Refund policy

We have a 30-day replacement/refund policy, which means you have 30 days after receiving your item to request a replacement or refund. 

All items are made to order and not eligible for return due to sizing or preference. Please consult the size guide before ordering to reduce sizing issues.

To be eligible for a replacement, your item must have been received and deemed damaged or defective. Please contact us directly with your issue and send us a photo for any defective claims. 

To start a replacement or refund request, you can contact us at hello@mayskysupply.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve reviewed your request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mayskysupply.com.